The Richmond region coordinates entry into local shelter and housing programs through central intake points. This means that agencies across the region work together to assure that services are accessible and well-targeted to the immediate needs of people seeking housing. This, also, means that Housing Families First and other shelters cannot accept families directly into our programs. Households in need of housing assistance must be referred through one of the intake points below. If you or someone you know is currently homeless or within 3 days of homelessness, please contact the hotline below that best matches your needs.
SHELTER DIVERSION HOTLINE
Hours: 8:00 AM-6:00 PM, Monday-Friday
The Shelter Diversion Hotline is operated by the YWCA and assists individuals and families within 3 days of homelessness or who are currently homeless in exploring ways to keep housing (staying with family and friends, mediation, etc.) without entering the emergency shelter system. However, the Diversion team can refer a household to Commonwealth Catholic Charities for shelter, if needed.
COMMONWEALTH CATHOLIC CHARITIES GRACE STREET OFFICE
Hours: 9:00 AM-5:00 PM, Monday-Friday
Location: 511 W. Grace Street, Richmond, VA
Commonwealth Catholic Charities’ Grace Street Office, formerly known as Homeless Point of Entry, makes assessments and referrals to short-term shelter for individuals and families within 3 days of homelessness or who are currently homeless. Commonwealth Catholic Charities’ Grace Street Office is the only agency that can directly refer a household into emergency shelter, unless that household is currently fleeing domestic violence. (Please see information on referring people fleeing domestic violence below.)
REGIONAL DOMESTIC VIOLENCE HOTLINE
Hours: 24 Hours/Day, 7 Days a Week
The Regional Domestic Violence Hotline is operated by the YWCA and assists individuals and households experiencing domestic violence with shelter, counseling, support groups, and legal assistance. Immediate shelter is typically provided for individuals and households in imminent danger based on a standard domestic violence assessment.
NATIONAL CALL CENTER FOR HOMELESS VETERANS
The National Call Center connects Veterans in need of services and counseling to local resources.
To find resources for other needs, including food, please visit Virginia 211 or call 2-1-1 toll-free from anywhere in the state.